Emergency service · 24 hours a day
From a burst supply line at 3am to a house that has taken a foot of creek water, we extract, dry, document and rebuild — across all 58 San Antonio ZIP codes.
Water reaches a property in a lot of different ways, and each one changes the correct response. These are the losses we attend most often in San Antonio:
This city does not have one water damage problem, it has several, and they map closely onto geology and building age. On the karst limestone under Stone Oak and the Hill Country edge, rainfall does not soak in — it sheets across shallow soil and concentrates hard in drainage swales, so a house at the bottom of a slope takes water that fell streets away. Across the far west and south, expansive clay swells and shrinks between wet and dry seasons, stressing slabs and cracking the plumbing cast within them. And in the pre-war housing of the near north, west and east sides, original galvanized and cast-iron plumbing is now 70 to 100 years old and failing from the inside out.
That is why our service area pages are written per ZIP code rather than as one generic page. The right response in 78258 is not the right response in 78207.
If water is running right now: shut it off at the main if you can reach it safely, kill power to affected areas at the breaker if water is near outlets or appliances (never stand in water to do it), photograph everything before moving anything, and call us. Do not start pulling up carpet or cutting drywall — it can complicate both the drying and the claim.
Immediately. Water wicks into drywall, subfloor and framing within hours, and in San Antonio's humidity mold can begin establishing on damp organic material within 24 to 48 hours. The difference between calling at once and waiting until morning is very often the difference between drying a room and rebuilding it.
Ask. When a technician arrives, ask who they work for, what qualifications they hold, and to see documentation — and take a moment to actually look at it. Do that with us and with everyone else who quotes you. Be particularly careful with anyone who turns up unsolicited after a storm, pressures you to sign on the spot, or gets uncomfortable when you ask what they are qualified to do. You are under no obligation to let anyone start.
Category 1 is clean water from a supply line. Category 2 is used water with some contamination, such as washing machine or dishwasher discharge. Category 3 is grossly contaminated — sewage, creek or street flooding — and requires removal of porous materials rather than drying in place. Category also escalates over time: clean water left standing becomes Category 2 and then 3.
Three to five days is typical for a straightforward clean-water loss in a single-story home. Contaminated water, saturated hardwood or plaster, multi-story travel or water that sat for days all extend it. We take daily readings and remove equipment when the structure hits target, not on a fixed schedule.
For a small spill on a hard surface, yes. Once water reaches carpet pad, wall cavities or subfloor, household fans move air across surfaces without removing moisture from the air — so the surface dries while the cavity stays wet, which is exactly the condition mold needs. Proper drying pairs air movement with dehumidification sized to the space and verifies with meters.
It depends on affected area, water category, how long it ran and how much has to be removed. We give you a written scope and price before work begins, so you know the number before anything starts. Our cost guide walks through the variables in detail.
Each page covers the specific flood risks, housing stock and plumbing failure patterns of that area. Find yours below.
Every hour water sits, it travels further into your structure. Our crews dispatch 24 hours a day across San Antonio and Bexar County.
(844) 476-1017