Emergency response · 24/7/365
Burst pipe at midnight. Water heater failure while you were away. Sewage backing up on a holiday weekend. We dispatch around the clock from five San Antonio branches.
What not to do. Do not use a household vacuum on standing water. Do not run ceiling fans or the HVAC system if there is any chance of sewage or mold — it distributes contamination through the whole property. Do not start cutting drywall or pulling up carpet before it is documented. And do not stand under a sagging, water-filled ceiling for any reason.
Supply line failures, slab leaks, frozen pipe bursts and failed fittings — from 90-year-old galvanized pipe on the near north side to PEX connections in new far-west subdivisions.
Tank ruptures, washing machine supply hoses and dishwasher failures. Attic-mounted heaters are the most damaging, putting water through every ceiling below.
Category 3 contaminated water requiring removal of porous material, disinfection and verification — not simple drying. Stop using all water fixtures immediately and call.
Creek and street flooding along the Salado, Leon, Alazán, Apache and Cibolo corridors and the San Antonio and Medina Rivers. Also Category 3, and handled accordingly.
Storm damage, failed flashing and low-slope commercial roofing where water travels laterally before it ever shows as a stain.
Sprinkler and standpipe activations in commercial and multi-story buildings, where one discharge affects multiple floors and tenancies.
Any active or recent water intrusion into a building. Standing water, a running leak, a sewage backup, storm water inside the property, or a ceiling holding water. If water is in contact with drywall, flooring, subfloor or cabinetry, the clock has started — the damage compounds by the hour and mold can begin within 24 to 48 hours.
Yes. Our dispatch line is staffed around the clock, every day of the year, and crews are on call from all five branches. Most serious water losses are discovered at night or on returning from a trip, which is precisely when a business-hours-only contractor is no use at all.
Please do. Ask who they work for, what qualifications they hold for the job, and to see documentation — and take a moment to look at it properly. That goes for us and for every other contractor who turns up. It is entirely at your discretion whether you ask, but it is your property and nobody competent will mind the question.
Then we will tell you that. Sometimes the honest answer is that you need a plumber rather than a restoration contractor, or that a small spill can be handled without equipment. We would rather say so and keep your trust than scope work you did not need.
Water travels further into your structure with every hour it sits. Our dispatch line is staffed 24 hours a day, 365 days a year.
(844) 476-1017